Troubleshooting and support requests
2026-10-23T17:21:49+08:00Instructions
For connection issues, check Running status, expiry and network stability, then refresh the console and reconnect. For app issues, note the app name and version, Android version and reproduction steps. For payments, check both order and device status.
Checks and troubleshooting
Send official support the device ID, relevant order number, time and time zone, client version, error message and redacted screenshots. Include request_id for API issues. Never send passwords, API keys, verification codes, proxy passwords or full payment details.
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