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Wallet balance and invoices

helpDetails-time-icon2026-10-23T17:21:49+08:00

Instructions

Review available balance, top-ups and spending in the wallet. Total top-ups, total spending and current balance are different figures. Check the relevant page for restrictions on discounts, promotional funds or commission.

Checks and troubleshooting

In invoice management, choose eligible orders and carefully enter the invoice name, tax number, contact email and required details. Track the request after submission. Eligibility, issuer, amount, deadlines and processing time follow the displayed rules; contact support to correct information.

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