Expiry, suspension and data
2026-10-23T17:21:49+08:00Instructions
Check device expiry and renew ahead of time. Back up important files and app data yourself; do not rely only on reminder messages. After renewing, confirm the new expiry and device availability.
Checks and troubleshooting
Suspension, freezing and deletion depend on the plan, promotion and service terms and may differ between instances. Follow the order and device pages. Deletion can cause permanent data loss; do not assume recovery is possible. Contact support promptly with the device ID and order number if something is wrong.
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