Foxphone Cloud Phone Privacy Policy
Last updated: January 22, 2026
Effective date: January 23, 2026
Effective date: January 23, 2026
1. Scope
This Privacy Policy applies to all products and services provided by Foxphone Cloud Phone, including but not limited to the cloud phone application, official website, client software, and related services (collectively, the "Service").
2. Information Collection
(1) Account Registration Information
When you register a Foxphone account, we will collect necessary registration information, including:
- Mobile phone number or email address
- Account name and password
This information will be used to create your account, confirm your identity, and provide services. If you refuse to provide it, you will not be able to complete registration or use our services.
- Mobile phone number or email address
- Account name and password
This information will be used to create your account, confirm your identity, and provide services. If you refuse to provide it, you will not be able to complete registration or use our services.
(2) Product Usage Information
During your use of the cloud phone service, our servers will automatically collect the following information:
- Your Foxphone account information
- Access IP address (used for network security protection and management)
- Device information (operating system version, device model, browser type, etc.)
- Cloud phone usage data (running applications, usage duration, operation logs, etc.)
- Your Foxphone account information
- Access IP address (used for network security protection and management)
- Device information (operating system version, device model, browser type, etc.)
- Cloud phone usage data (running applications, usage duration, operation logs, etc.)
(3) Customer Support Information
When you contact our technical support team via email or online support, the personal or account information you provide will be used only to resolve your issue and provide technical service.
(4) Push Service Information
To provide timely notifications and personalized services, our app may integrate third-party push services. When you use push services, we may collect:
- Device identifiers (such as Android ID, IDFA, etc.)
- App usage frequency and duration
- Your interactions with push notifications (clicks, dismissals, etc.)
- Device identifiers (such as Android ID, IDFA, etc.)
- App usage frequency and duration
- Your interactions with push notifications (clicks, dismissals, etc.)
3. Information Use
We use the collected information strictly for the following purposes:
1. Provide, maintain, and improve cloud phone products and related services
2. Process payments and related financial matters
3. Send service upgrades, update notices, and promotional information
4. Respond to your inquiries and optimize product experience based on feedback
5. Perform IP localization and anti-fraud checks to protect account and service security
6. Confirm account ownership and assist technical staff in analysis and troubleshooting
7. Understand user behavior and optimize service performance and compatibility
8. Prevent security vulnerabilities and abuse, and maintain normal service operation
9. Provide and optimize push notification services
10. Conduct marketing and promotional activities (only with your consent where required)
1. Provide, maintain, and improve cloud phone products and related services
2. Process payments and related financial matters
3. Send service upgrades, update notices, and promotional information
4. Respond to your inquiries and optimize product experience based on feedback
5. Perform IP localization and anti-fraud checks to protect account and service security
6. Confirm account ownership and assist technical staff in analysis and troubleshooting
7. Understand user behavior and optimize service performance and compatibility
8. Prevent security vulnerabilities and abuse, and maintain normal service operation
9. Provide and optimize push notification services
10. Conduct marketing and promotional activities (only with your consent where required)
4. Information Disclosure
We will not disclose your personal information to third parties without your explicit consent, except for the following legal circumstances:
- As required by law enforcement or government authorities
- For personal information security audits or risk assessments
- To protect users from fraud, serious personal harm, or major property losses
- To comply with mandatory provisions of applicable laws and regulations
- Sharing necessary information with push service providers (limited to what is required to provide the service)
- As required by law enforcement or government authorities
- For personal information security audits or risk assessments
- To protect users from fraud, serious personal harm, or major property losses
- To comply with mandatory provisions of applicable laws and regulations
- Sharing necessary information with push service providers (limited to what is required to provide the service)
5. User Control
(1) Information You Can View and Modify
You can view and modify the following information in your account settings:
- Account name
- Registered email or phone number
- Nickname, password, and other personal information
- Account name
- Registered email or phone number
- Nickname, password, and other personal information
(2) Information Not Directly Editable
To protect system security and data integrity, the following information cannot be viewed, modified, or deleted directly by users:
- Login IP address records
- Technical logs such as operating system and browser type
- Device fingerprint information collected automatically by the server
- Login IP address records
- Technical logs such as operating system and browser type
- Device fingerprint information collected automatically by the server
6. Data Deletion Rights
We fully respect your right to delete data. You may request deletion of personal data at any time:
(1) Request Method
You may submit a data deletion request to support@foxphone.com
(2) Scope of Deletion
After verifying your identity, we will delete or anonymize the following data:
- Basic user account information
- Associated personal identity information
- Usage records and related logs
- Third-party platform authorization data (if applicable)
Exceptions ：Data that must be retained for legal, financial compliance, or security audit requirements will be securely stored for the statutory period and will not be used for other purposes.
- Basic user account information
- Associated personal identity information
- Usage records and related logs
- Third-party platform authorization data (if applicable)
Exceptions ：Data that must be retained for legal, financial compliance, or security audit requirements will be securely stored for the statutory period and will not be used for other purposes.
(3) Processing Time
We will complete your data deletion request within
30 days
and provide the result via your registered contact method.
7. Log Records
When you visit our website or app, the system automatically collects IP addresses for server diagnosis, security management, and network maintenance. Such logs are kept for up to six months and then automatically deleted.
8. Cookie Use
We use cookies on the website and in the app. Please refer to our "Cookie Policy" for details. You can manage cookie preferences through browser settings, but disabling essential cookies may affect normal functionality.
9. Children's Privacy
Our services are primarily intended for adults. If you are a minor, please read this policy with a guardian and use the service only with guardian consent. We recommend that parents guide and supervise minors' online activities.
10. Information Storage and Cross-Border Transfers
Your personal information will be stored on our secure servers. Due to business needs, information may be transferred to data centers in other regions. We will take measures such as encryption and contractual safeguards to ensure that cross-border transfers comply with relevant laws and provide an equivalent level of protection.
11. Information Security Measures
We implement multi-layer security measures, including:
- Technical measures：data encryption, firewalls, access control, security audits
- Administrative measures：strict internal data management, staff training, principle of least privilege
- Physical measures：physical access restrictions and environmental monitoring in data centers
We conduct regular security risk assessments and vulnerability testing to ensure the security of your information.
- Technical measures：data encryption, firewalls, access control, security audits
- Administrative measures：strict internal data management, staff training, principle of least privilege
- Physical measures：physical access restrictions and environmental monitoring in data centers
We conduct regular security risk assessments and vulnerability testing to ensure the security of your information.
12. Third-Party Services
Our services may include third-party SDKs or push services (see in-app notices for details). We only cooperate with third parties that meet data protection standards and require them to sign data processing agreements to ensure your information is used only for the agreed purposes. Third-party privacy policies are formulated independently; we recommend that you review them.
13. Policy Change Notifications
When this Privacy Policy undergoes material changes, we will notify you through the following channels:
- In-app pop-up notice and consent request
- Official website announcements and push updates
Material changes include but are not limited to changes to the service model, data processing purposes, disclosure recipients, user rights, or the security officer.
- In-app pop-up notice and consent request
- Official website announcements and push updates
Material changes include but are not limited to changes to the service model, data processing purposes, disclosure recipients, user rights, or the security officer.
14. Contact Us
We value your privacy and trust. If you have any questions, suggestions, or complaints, please contact us:
- Customer support email：support@foxphone.com
- Online support："Help & Feedback" entry within the app
- Working hours：Monday to Friday 9:00-18:00
We will respond within 15 business days after receiving your feedback.
- Customer support email：support@foxphone.com
- Online support："Help & Feedback" entry within the app
- Working hours：Monday to Friday 9:00-18:00
We will respond within 15 business days after receiving your feedback.
Foxphone Cloud Phone reserves the right of final interpretation of this Privacy Policy.
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